At Oregon Rule Co., we are committed to providing you with a seamless and efficient shopping experience. Our fulfillment policy outlines the processes and guidelines for handling orders, shipping, and returns. Please review the following information for details about how we process and fulfill your orders.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email that includes details about the items purchased, your shipping address, and the order total.
  • Processing Time: Orders are typically processed within 7 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Inventory Availability: In rare cases, if an item is out of stock or unavailable, we will notify you via email and provide an estimated restock date or offer an alternative solution.

2. Shipping

  • Shipping Methods: We offer various shipping options depending on your location, including standard, expedited, and overnight delivery. Shipping rates will be calculated at checkout based on your order size, weight, and destination.
  • Shipping Time:
    • Standard Shipping: Typically 3-7 business days.
    • Expedited Shipping: Typically 2-3 business days.
    • Overnight Shipping: Next business day delivery (subject to availability).
  • Order Tracking: Once your order has shipped, you will receive an email with tracking information so you can follow your order’s journey.
  • Shipping Delays: While we make every effort to ship your order promptly, unforeseen delays can occur due to weather, high order volume, or carrier issues. We appreciate your patience during these times.

3. Order Modifications & Cancellations

  • Modifications: If you need to modify your order, please contact us as soon as possible. We can only make changes to your order before it has been processed and shipped.
  • Cancellations: If you wish to cancel your order, please contact our customer service team within 24 hours of placing your order. Once an order is processed and shipped, it cannot be canceled.

4. Returns & Exchanges

  • Return Policy: We accept returns within 30 days of the purchase date for most items. Returned products must be in unused, resalable condition with all original packaging and tags.
  • Return Process: To initiate a return, please contact our customer service team at [email/contact] to obtain a Return Merchandise Authorization (RMA) number. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Exchanges: If you would like to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item. Exchanges are subject to product availability.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or full refund, depending on the situation.
  • Photos of the damaged or defective item may be required to process your claim.

6. International Orders

  • International Shipping: At this time, we do not offer international shipping directly through our website. However, if you wish to have an order shipped internationally, please contact us directly via email at sales@oregonrule.com or by phone at 503-657-8330. We will be happy to assist you with international shipping arrangements.

7. Contact Us

If you have any questions about our fulfillment policy or need assistance with your order, please contact our customer service team at sales@oregonrule.com or 503-657-8330.